Refund Policy

We want you to be happy and delighted with your jewelry purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

In this returns policy, the expressions "we", "us" and "our" are a reference to finalsilver and finalsilver.com services.

Returns Policy

  • You may return new items sold and fulfilled online by finalsilver.com within 30 days of delivery for a full refund.
  • Contact our Customer Care team on (571) 446-4145 or order@finalsilver.com to initiate a return. You'll need to provide your order number, contact details and reason for return.
  • Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as certificates or instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.
  • Ship the return package to:

                    Attn: finalsilver return
                    21155 whitfield Pl, Ste. 201
                    Stering, VA 20165

  • All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery to safeguard against loss.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. finalsilver.com will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

30 Day Change of Mind

Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase and original packaging.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of "As New Condition" is at the sole discretion of finalsilver.com.

Governing Laws

This returns policy is governed by the laws enforced in Virginia, United States. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Consent

  • By using this web site you are agreeing to the terms of this returns policy.
  • We reserve the right to modify our returns policy as our business needs require.
  • We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.