Frequently Asked Questions

Why sterling silver jewelry is so popular?

With sterling silver, you get top quality precious metal jewelry at an affordable price. Sterling silver jewelry (also known as .925 silver jewelry) comes in a variety of styles, from classic polished jewelry to modern hammered or oxidized looks. Trends range from jewelry featuring bold eye-catching gemstones to cute whimsical charms. Whatever your style, you can find the perfect look in sterling silver. And because the prices are affordable, you can choose many different styles of top-quality jewelry for different occasions. More than any other type of jewelry, sterling silver lets you express your own individual style!

Jewelers require silver jewelry to meet .925 sterling quality standards. This guarantees that your silver jewelry meets strict purity controls and is strong and durable. All of the silver jewelry you find in finalsilver meet .925 sterling quality standards.

How much does shipping cost?

finalsilver is offering a flat rate of $4.99 for all orders in the United States and Canada.

How long will my delivery take?

We normally ship your order the same day you order or next business day. Once your order has shipped, please allow 2-7 business days for delivery depending on your location.

What if I have changed my mind about an item?

We want you to be happy and delighted with your jewelry purchase, so if for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

What if my item is faulty?

If the item you have received is faulty, please contact our Customer Service team by calling (571) 446-4145 or emailing [email protected], and we will resolve the issue as quickly as possible.

What if the item I received is not the one I ordered?

If you have received an item different to the one that you ordered, please contact our Customer Service by calling (571) 446-4145 or emailing [email protected], and we will resolve the issue as quickly as possible.

How do I return my purchase?

Contact our Customer Care team on (571) 446-4145 or [email protected] to initiate a return. You'll need to provide your order number, contact details and reason for return.
Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as certificates or instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery to safeguard against loss. finalsilver.com will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item.