How do I return my purchase?

  • Contact our Customer Care team on (571) 446-4145 or order@finalsilver.com to initiate a return. You'll need to provide your order number, contact details and reason for return.
  • Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as certificates or instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.
  • All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery to safeguard against loss. finalsilver.com will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
  • All returns are subject to inspection¬†by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item.